Frequently Asked Questions
Everything you need to know about your journey to glowing, healthy skin.
When will my order ship?
All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Are your products cruelty-free?
Yes, Timeless Skin Care is committed to ethical beauty. We do not test our products or ingredients on animals at any stage of production.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund, minus shipping costs.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
How should I store my serums?
To maintain maximum potency and shelf life, we recommend storing your serums in a cool, dark place away from direct sunlight. Refrigeration is optional but can enhance freshness.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.