Returns & Exchanges
At Timeless Skin Care, we want you to be completely satisfied with your purchase; if you are not happy with your results, we offer a 30-day return policy for a full refund or exchange. Please ensure items are returned in their original packaging to qualify for processing.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Carefully pack the skin care products in their original boxes and include a copy of your invoice to ensure your return is identified correctly.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing